Terms of service
OVERVIEW
Welcome to SootheSilk. The terms “we”, “us” and “our” refer to SootheSilk. SootheSilk operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). SootheSilk is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide to us is correct, current, and complete and that you have all rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to device settings, lighting, or configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. SootheSilk reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until SootheSilk confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order is accepted.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices posted in our online stores may differ from prices offered in physical stores or in online or other stores operated by third parties.
We may offer promotions or discounts from time to time. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and payment details so we can complete your transactions and contact you as needed.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Once we transfer products to the carrier, title and risk of loss passes to you. More details can be found in our Refund Policy.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by SootheSilk, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any material on the Services without prior written consent from us.
SECTION 7 – OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties or representations. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining or evaluating their content or accuracy and will not have any liability for any materials, products, or services provided by third parties.
If you decide to access third-party websites through our links, you do so at your own risk and should review their policies carefully before engaging in any transactions.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
SootheSilk is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases made in our Store are made directly with SootheSilk. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SootheSilk.
SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agreed to the applicable privacy policies.
Because the Services are hosted by Shopify, Shopify also collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
SECTION 11 – FEEDBACK
If you submit, upload, or otherwise transmit any ideas, suggestions, or feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and display such Feedback in any medium for any purpose, including commercial use.
You represent and warrant that you own or have rights to any Feedback submitted and that it does not violate any third-party rights or applicable laws.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our Services that contains typographical errors or inaccuracies that may relate to product descriptions, pricing, promotions, or availability. We reserve the right to correct any such errors or omissions at any time without prior notice (including after you have submitted your order).
SECTION 13 – PROHIBITED USES
You may use the Services for lawful purposes only. You may not use the Services for any unlawful, fraudulent, or malicious purpose, to violate any laws, to infringe on our intellectual property rights, to harass or abuse others, or to upload or transmit viruses or harmful code.
We reserve the right to suspend or terminate your access at any time if we determine that you have violated any part of these Terms.
SECTION 14 – TERMINATION
We may terminate these Terms or your access to the Services at any time without notice if you breach these Terms. You will remain liable for all amounts due up to and including the date of termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products provided are offered “as is” and “as available” without any warranties or conditions of any kind, either express or implied. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, SootheSilk, our partners, officers, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or any products purchased through them.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SootheSilk, Shopify, and their affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to your breach of these Terms or violation of any law or third-party rights.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
The failure of us to enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms and any other policies referenced constitute the entire agreement between you and SootheSilk.
SECTION 20 – ASSIGNMENT
You may not assign or transfer any of your rights under these Terms without our prior written consent.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.
SECTION 22 – HEADINGS
Headings are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our Services following any changes constitutes acceptance of those changes.
SECTION 24 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
support@soothesilk.com